Client Rights
How to Contact the Texas Behavioral Health Executive Council
You may contact our board, Texas Behavioral Health Executive Council, via…
Phone: 512-305-7700
Address: 1801 Congress Ave., Ste. 7.300, Austin, Texas 78701
Website: https://bhec.texas.gov/contact-us/
Online contact form: https://bhec.texas.gov/contact-us/new-contact-form-page/
How to File a Board Complaint
Complaints must be submitted using the Council’s complaint form. The completed form can be emailed to Enforcement@bhec.texas.gov or mailed to 1801 Congress Avenue, Suite 7.300, Austin, Texas 78701.
Investigations/Complaints 24-hour line: 800-821-3205
How to Request Records
If you’d like a copy of your records, you must make the request in writing. You’ll be required to complete a Release of Information and submit a copy of your driver's license.
If you’re requesting records for your minor child, you must complete a Release for Mental Health Records of a Minor along with submitting a copy of your driver's license.
If the minor client’s parents are divorced and only one parent makes the request, the co-parent will be notified.
Records will be made available within 15 calendar days.
Please be aware that there’s a $40.00 fee for hard copies of records.
An alternative to requesting the entire record is to request a summary of counseling services received. There’s a $75 fee for a summary letter.
No Surprises Act /Good Faith Estimate
You have the right to receive a Good Faith Estimate explaining the cost of your medical care. Under the law, healthcare providers are to give clients/patients without insurance or who are not using their insurance benefits an estimate of the bill for medical items/services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items/services. This includes, but is not limited to, medical tests, equipment, supplements, and services.
You should receive a Good Faith Estimate in writing at least one business day before services/items. You can also ask your healthcare provider for a Good Faith Estimate before you schedule an item/service.
If you receive a bill of $400 more than your Good Faith Estimate, you can dispute the bill.
Be sure to save a copy of your Good Faith Estimate.
For questions or more information, visit www.cms.gov/nosurprises